Terms and Conditions

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"The Website" means " www.interiordecordirect.co.uk "

These terms and conditions are applicable to the supply of all Products by Interior Décor Direct, to the Customer. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.


Price

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2.1 All prices are quoted in £ Sterling (and are inclusive of VAT), unless otherwise specified.

2.2 All prices are exclusive of postage and packing, unless otherwise stated.

2.3 VAT (if applicable) and carriage (if applicable) are added to your order prior to purchase. You will be given the total price of the transaction including any VAT and carriage before you complete you purchase. There are no hidden extra costs. VAT is included in your order price. Orders delivered to and paid for from outside of EU (European Union) to non-UK businesses may be exempt from VAT. Companies must first contact us with their VAT registration number.

2.4 Prices are subject to change without notice.

Payment

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3.1 Payments must be made in £ Sterling only, unless otherwise specified using any of the cards shown. When you have completed your selections you are automatically transferred to our secure server.

3.2 Our secure server is 100% secure and acknowledged as an industry standard for applications requiring a high degree of security.

3.3 After placing an order the Customer will receive an e-mail confirmation of order for the purchase.

Passing of Property

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Interior Décor Direct shall retain legal title to the products until all payment has been made in full by the Customer.

Passing of Risk

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The risk on the Products shall pass to the Customer on delivery once the products have been signed for.

Delivery

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6.1 Any date or period for delivery shall be considered as indicative only although if a Product is in stock, we aim to send it out to you, within 5 working days of your order or 7 working days for made to measure products. If we cannot dispatch an item to you within 21 days of order we will notify you by e-mail and at your request we will cancel the order and refund your money in full. Interior Décor Direct cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

6.2 Interior Décor Direct delivers to the UK. All items dispatched are fully insured during transit.

6.3 Our couriers will notify all customers, via email, once orders have been dispatched.

6.4 Any claims for un-recieved items must be made within 14 days of the date of dispatch.


Made To Measure Wooden Blinds Delivery

All orders are usually dispatched within 7 working days, however, during sales or special offers, this may be affected slightly. Orders shall be delivered Mon - Fri, between 8am and 6pm, requiring a signature on delivery.  If our couriers are unable to deliver your order, following leaving a calling card and subsequent delivery attempts, your order shall be returned to us.  All returned orders will result in a £19.50 re-delivery charge.  The standard £19.50 fee, will also be passed onto the customer for a change of delivery address.  Therefore, it is important to select an appropriate delivery address.

We aim to dispatch orders, paid by cheque, within 10 working days. This procedure, simply allows time for monies to clear.

Our couriers will notify all customers, via email, once orders have been dispatched.

Any claims for un-recieved blinds must be made within 14 days of the date of dispatch.



Acceptance

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The Customer shall inspect the goods within a reasonable time after their receipt. (This does not however affect the customer's statutory rights).

Guarantee Refunds and Returned Goods

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If any Products supplied should be defective or different from those ordered Interior Décor Direct will provide an immediate full refund on return of Products.

Goods exchanged or replaced for reasons other than complaint will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods. All returned non-defective goods must be in stock condition and in the original packaging.

Please address any returned Products to Interior Décor Direct, 58 Heming Road, Washford Industrial Estate, Redditch, Worcestershire B98 0EA 


Made To Measure Wooden Blind Refunds and Returns


Made to measure wooden blinds are non-returnable, as they are made to your specific dimensions.

Please double check your dimensions before placing your order.  If you then notice an error with your measurements, please advise us ASAP - as we may be able to amend your order prior to reaching production.  If your order has already reached production - your blinds will be made as per requested.

We hold no responsibility for inaccurately measured blinds.  Please refer to our measuring guide.

We are unable to offer refunds or exchange blinds that have been inaccurately measured or selected in an inappropriate finish.  We simply manufacture your blinds, as per order, so please ensure your requested dimensions are accurate.  However, we will endeavour to trim your blind wherever possible, for an additional fee, which would also include the cost of collection / return to us and redelivery of your order.

All our MTM wooden blinds have a 12 month guarantee.  Any faulty blinds shall be collected at our cost. We shall attempt to repair any faults before sending out a replacement blind.  Alternatively, we shall issue a full refund for any faulty blinds returned to us, again at our cost.

We strongly advise customers to order a free sample prior to placing an order.  Colours may differ from monitor to monitor, depending on your PC settings. Also, as our blinds are made of real wood, the finish may fluctuate slightly due to the natural grain of the wood. 

Any Issues, with regards to manufacturing faults, i.e. incorrect size, slat size or blind finish etc, must be reported within 14 days of receipt of your order, as per signature on delivery.  In the unfortunate event of us making an error, your order shall be collected and rectified as priority.  However, no refunds can be offered as our blinds are a made to made measure, non-returnable product.


Cancellation

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9.1 Interior Décor Direct reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order.

9.2 Interior Décor Direct accepts no liability for any failure to ship products where this results from it inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases Interior Décor Direct will immediately refund any payments made in full. The consumer has the right to cancel their order within 7 working days which starts from the day after the day the customer receives the goods except where the goods are perishable. The customer will have to pay the cost of returning the goods. Interior Décor Direct will refund the customers money within 30 days of cancellation.

Licence Agreement

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The Customer shall respect all license agreements delivered by the copyright owners. Interior Décor Direct cannot be held responsible for any misuse constructed by the Customer or any third party.

Dispute Resolution

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11.1 If the Customer has any complaint he or she should contact Interior Décor Direct on telephone 0845 603 3228 or email the complaint to info@interiordecordirect.co.uk. Interior Décor Direct agrees to respond promptly to all complaints in a fair and equitable manner.

11.2 Interior Décor Direct and the Customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of Products or these Conditions.

11.3 If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third party jointly nominated by the parties ("the third party"). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings.

11.4 The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.

Law

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These terms and conditions are governed and shall be interpreted in accordance with the laws of England and Wales.